Membership FAQs

Frequently asked questions about membership.

On this page you will find answers to questions about:

  • Personal memberships
  • Buying a gift membership
  • Activating a gift membership
  • Membership cards

    Personal membership

  • How do I buy a membership?

  • What do I receive after buying a personal membership?

  • I did not receive any emails after I purchased/registered my membership. Where can I find them?

  • How can I change the information that’s registered to account?

  • What will I receive if I’ve bought two memberships: one for myself and a gift membership?

    Bying a gift membership

  • How do I buy a gift membership?

  • Do I have to state the name of the recipient?

  • What do I receive after buying a gift membership?

  • What is a gift certificate PDF and what do I do with it?

  • I haven’t received the purchase order and/or gift certificate email. What should I do?

  • How do I print out a gift certificate PDF from my web browser?

  • I’ve bought a membership for someone else, but the welcome email was addressed to me. What has gone wrong?

  • I bought a gift membership, but I activated the membership before I gave the gift certificate to the recipient. What should I do?

    Activating a gift membership

  • I have received a gift certificate PDF. How do I activate my membership and what happens next?

  • I’m not sure whether my activation worked. How do I know if it was successful?

  • I’ve received a code (TTMXXXXXXXXX) to use when activating my membership. How do I activate my membership?

  • When does a gift membership start?

  • How long is my membership valid for?

  • I haven’t received a welcome email after activating my membership. What should I do?

  • I’ve realized that some of the information I entered when creating my account was wrong. How do I change it?

  • My code doesn’t work and I get a message that it is “invalid“. What should I do?

    Membership card

  • What kind of membership card will I get?

  • Why do I need a membership card?

  • When will I get a card for MUNCH at Bjørvika?

If you have any other questions, please contact:

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